Reference

Explore Privacy Policy Details

We keep this page focused on the exact data paths that matter to your account: contact details, login records, device logs, and payment references from DANA, OVO, GoPay…

Account dataDevice logsPayment referencesIndonesia access

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Open What This Policy Covers

sulebet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Here is the policy behind every account action we take. We collect only the details needed to run your account: name, contact details, login history, device type, browser or app path, support messages, and payment references from DANA, OVO, GoPay, and QRIS. We use that data

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to confirm access, match wallet records, answer privacy requests, and keep abusive use away from the system. We do not keep records forever; retention follows the purpose of the file and any legal duty that applies. If local law changes what we can store or where
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we can store it, that rule controls the outcome. A request from Denpasar follows the same verification steps as any other Indonesian account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Browse Contacts for Privacy Requests

When you need a privacy action, the fastest path is the same channel you already use for the account.

Live chat Live chat is open 24/7 for privacy requests. We use it for access checks, correction requests, and deletion questions, and we keep the case in one thread so you can follow the reply.

WhatsApp Use WhatsApp from 08:00-22:00 WIB for identity checks or to ask which records we hold. Keep the same phone number on your account so we can match the request without extra back-and-forth.

Email Email works for longer requests, including a copy of stored data or changes to profile details. Include your account email and the time of your last login so we can verify you faster.

ACCOUNT GUARDS

Switch Through How We Handle Data

Our process is built around minimal collection, session control, and clear request handling. Browser cookies help the site remember your session on desktop and mobile web, while logout after shared-device use helps…

Collected details

We store only the fields needed to run the account: name, phone, email, login time, device type, and support messages. Payment references from DANA, OVO, GoPay, and QRIS stay tied to the transaction record, not your public profile.

Cookies and sessions

Browser cookies keep you signed in on desktop and mobile web, remember language choice, and reduce repeated checks. If you use a shared phone, log out after each session so the next person cannot reopen your account.

Security checks

When you ask for a profile change or wallet action, we may ask for recent login details, a code sent to your contact channel, or a matching payment reference. That step protects your account from unwanted changes.

Retention period

We keep records only while they are needed for account operation, dispute handling, audit checks, or legal duties. When the purpose ends, we delete or anonymise the file where local law allows us to do so.

Your requests

You can ask to see, correct, or close specific records by contacting support. Tell us which item you want changed, and we will explain what we can do after we confirm you are the account holder.

Contact path

For any privacy question, use live chat, WhatsApp, or email and include your account ID. We respond in the same channel where possible so you can keep a clear record of the request and our reply.

Browse Common Privacy Questions

These questions focus on the parts people ask about before they create or update an account. We cover what we store, how cookies work, how payment references are handled, and where to send a request if something needs changing. If a local rule affects your request, we follow that rule and explain the result in your case.

We keep the details needed to run the account: name, contact info, login history, device path, support messages, and transaction references from DANA, OVO, GoPay, or QRIS. We avoid collecting extras that do not serve a clear account purpose.

Yes. Cookies help the browser remember your session, language choice, and basic security state. They do not replace your account password, and you can clear them in your browser if you prefer a fresh login.

You can. Send the exact detail that needs changing, such as your phone number, email, or display name, and include a recent login clue so we can confirm the request belongs to you.

We keep records only for the time needed for account operation, dispute handling, and legal duties. After that purpose ends, we remove or anonymise them where local law allows.

Only the details needed to complete or reconcile a transaction, such as a reference number, timestamp, and status. We do not publish your payment history inside the account or outside it.

Use live chat, WhatsApp, or email. Include your account ID and the request you want handled, and we will answer in the same channel once verification is complete.

Yes. If a local rule changes how we store, move, or delete records, we follow that rule and explain the outcome. The same applies whether you contact us from Jakarta, Denpasar, or elsewhere in Indonesia.

Explore Privacy Policy Details

Browse Contacts for Privacy Requests

Switch Through How We Handle Data

Collected details

Cookies and sessions

Security checks

Retention period

Your requests

Contact path

Browse Common Privacy Questions

01 What data do you collect from my account?

02 Do you use cookies on mobile web?

03 Can I ask for my data to be corrected?

04 How long do you keep my records?

05 Do you share data with payment providers?

06 How do I contact you about privacy?

07 Does local law affect my request?

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